PRIVACY POLICY
Last updated: September 2026
New Sprig respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it and how we use it when you visit our website, get in touch or work with us.
For the purposes of UK data protection law, New Sprig is the data controller responsible for your personal information.
New Sprig
Norfolk, United Kingdom
jodie@newsprig.co.uk
INFORMATION WE COLLECT
We may collect personal information when you contact us, enquire about a project, work with us or interact with our website.
This may include:
Your name
Email address
Telephone number
Business or company name
Information you provide about your business, project or enquiry
Billing and payment information
Correspondence and communications with us
Technical information about how you use our website, such as your IP address, browser, device and website usage information
We only collect information that is relevant to providing our services, communicating with you and operating New Sprig.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
Respond to enquiries and discuss potential projects
Prepare proposals, quotes and project agreements
Provide our creative and design services
Manage our relationship with clients
Communicate with you throughout a project
Issue invoices and maintain financial records
Improve our website and services
Maintain the security and functionality of our website
Meet our legal, tax and accounting obligations
Send marketing communications where you have consented to receive them or where otherwise permitted by law
We will never sell your personal information.
OUR LAWFUL BASIS FOR USING YOUR INFORMATION
Under UK data protection law, we need a lawful reason to collect and use your personal information. The lawful basis will depend on why we are using the information.
We may rely on:
Contract
Where using your information is necessary to provide services you have requested, fulfil our agreement with you or take steps before entering into a contract.
Legitimate interests
Where using your information is reasonably necessary for operating and developing New Sprig, responding to enquiries, managing client relationships and improving our services, provided those interests do not override your rights and interests.
Legal obligation
Where we need to use or retain certain information to comply with legal, accounting or tax requirements.
Consent
Where we specifically ask for your consent, such as for certain marketing activities or non-essential cookies. Where we rely on consent, you can withdraw it at any time.
WHO WE SHARE YOUR INFORMATION WITH
We may use trusted third-party service providers to help us operate New Sprig and deliver our services.
These may include providers of:
Website hosting and website services
Email and communications
Cloud storage and file sharing
Project management
Accounting and invoicing
Website analytics
Payment processing
Marketing and advertising
These providers may process personal information where necessary to provide their services to us.
We may also disclose personal information where required by law or where necessary to establish, exercise or defend our legal rights.
We do not sell or rent your personal information to third parties.
INTERNATIONAL DATA TRANSFERS
Some of the third-party services we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure it receives an appropriate level of protection in accordance with applicable UK data protection law.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose it was collected for, including meeting any legal, accounting or tax requirements.
The exact length of time will depend on the type of information and our relationship with you.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
COOKIES
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use it and improve the experience.
Some cookies may be essential for the website to operate. Others, such as analytics or advertising cookies, are not essential.
Where required, we will ask for your consent before using non-essential cookies. You can change or withdraw your cookie preferences where those controls are available.
You can also manage cookies through your browser settings.
Under current ICO guidance, visitors should be told about cookies and what they do, and non-essential cookies generally require consent before they are set.
MARKETING
Where you have chosen to receive marketing communications from New Sprig, or where we are otherwise permitted to contact you for marketing purposes, we may use your contact information to send you relevant updates, news or information about our services.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting jodie@newsprig.co.uk.
Unsubscribing from marketing will not affect communications that are necessary for an existing project or client relationship.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law gives you certain rights over your personal information.
These may include the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your personal information
Request the transfer of your information where applicable
Withdraw your consent where we rely on consent to use your information
The rights that apply can depend on our reason and lawful basis for processing your information.
If you would like to exercise any of these rights, contact us at jodie@newsprig.co.uk.
LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by other organisations.
New Sprig is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
KEEPING YOUR INFORMATION SECURE
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes to our website, services, how we use personal information or applicable laws and regulations.
The latest version will always be available on this page, with the date it was last updated shown at the top.
CONTACT US
If you have any questions about this privacy policy, how New Sprig handles your personal information or would like to exercise your data protection rights, please contact:
New Sprig
Norfolk, United Kingdom
jodie@newsprig.co.uk
If you have concerns about how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.