TERMS & CONDITIONS

Last updated: September 2026

These terms and conditions govern your use of the New Sprig website and provide general information about working with New Sprig.

By using this website, you agree to these terms. If you do not agree with them, please do not use the website.

ABOUT NEW SPRIG

New Sprig is an independent creative business based in Norfolk, United Kingdom, providing creative and design services to businesses and individuals.

For any questions about these terms, please contact:

New Sprig
Norfolk, United Kingdom
jodie@newsprig.co.uk

USING THIS WEBSITE

You may use this website for lawful purposes and to learn more about New Sprig, view our work and services, and contact us about potential projects.

You must not use this website in a way that could damage, disrupt or interfere with the website, its security or its availability to other users.

You must also not attempt to gain unauthorised access to the website, its systems or any information connected with it.

WEBSITE CONTENT

We aim to keep the information on this website accurate and up to date, but we cannot guarantee that all content will always be complete, accurate or current.

Information on the website is provided for general information only and may be changed or removed at any time.

Descriptions of our services are intended to provide an overview of the type of work New Sprig offers. They do not constitute a fixed offer, quote or agreement to provide services.

ENQUIRIES & PROJECTS

Submitting an enquiry through this website or contacting New Sprig does not create a contract or guarantee that we will be able to take on your project.

Before work begins, the scope, deliverables, timescales, fees and any other relevant project terms will be agreed separately.

Depending on the project, you may receive a proposal, quotation, statement of work, contract or other written agreement.

Where project-specific terms are agreed between you and New Sprig, those terms will apply to that project and will take precedence over these general website terms where there is any conflict.

FEES & PAYMENT

Prices for creative services are generally provided on a project-by-project basis or as part of an ongoing creative arrangement.

Any fees, deposits, payment schedules, expenses and payment deadlines will be agreed with you before work begins.

Unless specifically stated otherwise, prices displayed or discussed before a formal quotation are indicative only.

PROJECT TIMINGS

Any estimated project timings will depend on the agreed scope, availability, communication and the timely provision of feedback, content, approvals and other materials required from the client.

We will make reasonable efforts to meet agreed deadlines, but timings may need to change where circumstances outside our reasonable control affect the project.

Any project-specific deadlines or responsibilities will be confirmed as part of the individual project agreement.

CLIENT RESPONSIBILITIES

Where you work with New Sprig, you are responsible for providing the information, content, materials, feedback and approvals reasonably required to complete the project.

You are responsible for ensuring that any materials you supply to New Sprig can legally be used for the project, including photographs, copy, logos, fonts, illustrations and other intellectual property.

Unless agreed otherwise, you are also responsible for checking and approving final work before it is published, printed, manufactured or otherwise put into use.

INTELLECTUAL PROPERTY

All content on the New Sprig website, including its branding, design, graphics, illustrations, copy, imagery and other creative material, is owned by New Sprig or used with permission unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially use website content without prior written permission.

Intellectual property rights relating to client projects will be dealt with separately in the terms agreed for that particular project.

Where applicable, ownership or usage rights in final creative work will be transferred or licensed in accordance with those project-specific terms and subject to any agreed payment requirements.

PORTFOLIO & CLIENT WORK

Examples of work displayed on this website may have been created for New Sprig clients, businesses or brands.

The intellectual property belonging to those clients and brands remains the property of its respective owners where applicable.

New Sprig's right to display completed client work in its portfolio, website, social media or promotional materials will be governed by the agreement made with the relevant client.

THIRD-PARTY SERVICES

Projects may sometimes involve third-party platforms, suppliers or services, such as website platforms, hosting providers, printers, software, stock libraries, font providers or other external services.

Where third-party services are used, their own terms, pricing and policies may also apply.

New Sprig is not responsible for changes, outages, errors or other issues caused by third-party platforms or services outside our reasonable control.

THIRD-PARTY LINKS

This website may contain links to third-party websites or services.

These links are provided for convenience or additional information. New Sprig does not control third-party websites and is not responsible for their content, availability, security or practices.

Visiting a third-party website is at your own discretion and may be subject to that organisation's own terms and privacy policy.

LIABILITY

Nothing in these terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, New Sprig will not be responsible for indirect or consequential loss arising from your use of this website or reliance on its content.

Any liability relating specifically to creative services provided by New Sprig will be governed by the terms agreed for the relevant project or ongoing arrangement.

AVAILABILITY OF THE WEBSITE

We aim to keep the New Sprig website available and working correctly, but we cannot guarantee uninterrupted or error-free access.

We may update, change, suspend or withdraw parts of the website without notice where necessary.

PRIVACY

Your use of this website is also subject to our Privacy Policy, which explains how we collect and use personal information.

Where cookies or similar technologies are used, additional information may also be provided through our cookie notice or consent controls.

CHANGES TO THESE TERMS

We may update these terms and conditions from time to time to reflect changes to New Sprig, our website, our services or applicable law.

The latest version will be published on this page and the date at the top will show when the terms were last updated.

GOVERNING LAW

These terms and conditions are governed by the laws of England and Wales.

Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.

CONTACT

If you have any questions about these terms and conditions, please contact:

New Sprig
Norfolk, United Kingdom
jodie@newsprig.co.uk